Alpha Medical & Dental Supplies Inc. (“Alpha Medical,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, creating an account, contacting us, or placing an order through alphamedicalcan.com.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how you can contact us about your privacy rights.
1. Who We Are
Alpha Medical & Dental Supplies Inc. is a Canadian supplier of professional dental and medical instruments and related products.
We may collect personal information when you visit our website, create an account, place an order, contact us, subscribe to communications, or interact with our services.
This information may include:
Name
Company or clinic name
Email address
Phone number
Billing address
Shipping address
Order details
Product preferences or inquiries
Account login information
Payment-related information
Website usage information
IP address
Device and browser information
Cookie and analytics data
Customer service communications
We only collect information that is reasonably necessary for our business, website operation, order processing, customer support, security, legal compliance, and service improvement.
3. Payment Information
Payments made through our website may be processed by third-party payment providers, such as Stripe, PayPal, credit card networks, or other approved payment services.
Alpha Medical & Dental Supplies Inc. does not store full credit card numbers on our own website systems.
Payment providers may collect and process payment details securely according to their own privacy and security standards.
4. How We Use Your Information
We may use personal information for the following purposes:
To process and fulfill orders
To confirm payments
To ship products
To provide order updates and tracking information
To respond to customer questions
To provide product support
To manage customer accounts
To prevent fraud or unauthorized transactions
To improve our website, products, and services
To maintain website security
To send service-related messages
To send marketing communications when permitted
To comply with legal, tax, accounting, and regulatory requirements
To enforce our website terms and policies
5. Consent
By using our website, placing an order, creating an account, submitting a form, or providing personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw consent where permitted by law. However, withdrawing consent may limit our ability to provide certain services, process orders, manage accounts, or respond to requests.
6. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we may send you emails about products, promotions, updates, or company news.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
Even if you unsubscribe from marketing emails, we may still send necessary service messages related to orders, payments, shipping, account activity, policy updates, or customer support.
7. Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, remember preferences, support checkout, analyze traffic, and improve the customer experience.
Cookies may help us understand:
How visitors use the website
Which pages are visited
How customers interact with products
Device and browser information
Website performance
Shopping and checkout behavior
We may use website tools provided by platforms or services such as Squarespace, Google, Meta, payment providers, analytics providers, or other website service providers.
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
8. How We Share Information
We do not sell personal information.
We may share personal information only when reasonably necessary for business, service, security, or legal purposes.
We may share information with:
Website hosting and ecommerce platform providers
Payment processors
Shipping and logistics companies
Email and communication service providers
Analytics and advertising service providers
IT, security, and fraud prevention providers
Professional advisors such as accountants, lawyers, or consultants
Government, regulatory, or law enforcement authorities when required by law
These service providers may only receive information needed to perform their services.
9. Shipping and Order Fulfillment
To fulfill orders, we may share necessary shipping and contact information with carriers, fulfillment partners, suppliers, or logistics providers.
This may include:
Customer name
Company or clinic name
Shipping address
Phone number
Email address
Order details required for delivery
10. Legal and Compliance Reasons
We may collect, use, preserve, or disclose personal information when necessary to:
Comply with applicable laws
Respond to lawful requests
Prevent fraud
Protect our business
Protect customers or website users
Enforce our Terms & Conditions
Resolve disputes
Maintain tax, accounting, and business records
11. Cross-Border Service Providers
Some of our service providers may store or process information outside Canada.
When personal information is processed outside Canada, it may be subject to the laws of the country where it is processed.
We take reasonable steps to work with service providers that use appropriate safeguards to protect personal information.
12. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For example, we may retain order, payment, tax, and business records as required for accounting, warranty, customer support, legal, or regulatory purposes.
When personal information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it according to our business and legal obligations.
13. Data Security
We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no website, email system, payment system, or internet transmission is completely secure. Customers should also take care to protect their account login information and use secure devices and networks.
14. Customer Accounts
If you create an account on our website, you are responsible for keeping your login information secure.
Please notify us if you believe your account has been accessed without authorization.
We may use account information to help customers manage orders, save information for future purchases, and receive customer support.
15. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Ask questions about how your information is used
Withdraw consent where permitted by law
Request deletion of certain information where legally possible
We may need to verify your identity before responding to a privacy request.
16. Accuracy of Information
We rely on customers to provide accurate and up-to-date information.
Please contact us if your personal information changes or if you believe information we hold about you is inaccurate.
17. Children’s Privacy
Our website is intended for adults and professional customers. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
18. Third-Party Links
Our website may contain links to third-party websites, including supplier websites, social media platforms, payment providers, or other services.
We are not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of those third-party websites before providing information.
19. Business Transfers
If Alpha Medical & Dental Supplies Inc. is involved in a business transaction such as a merger, acquisition, restructuring, sale of assets, or similar event, personal information may be transferred as part of that transaction, where permitted by law.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.
The latest version will always be posted on this page with the updated effective date.
21. Contact Us
For privacy questions, access or correction requests, or concerns about how personal information is handled, please contact:
