At Alpha Medical & Dental Supplies Inc., we are committed to providing clear and reliable shipping information for customers ordering through alphamedicalcan.com.
This Shipping Policy explains where we ship, how orders are processed, how shipping costs are calculated, and what customers can expect after placing an order.
1. Shipping Locations
Alpha Medical & Dental Supplies Inc. currently ships within Canada.
At this time, our online checkout is focused on Canadian customers. If you are located outside Canada and would like to inquire about product availability or shipping options, please contact us before placing an order.
2. Order Processing Time
Orders are processed during regular business days, Monday to Friday, excluding Canadian public holidays.
Most orders are processed within 2–15 business days after the order is placed and payment is confirmed.
Processing time may vary depending on:
Product availability
Order size
Supplier availability
Special-order items
Backordered products
Large or high-value orders
Address or payment verification
If an item requires additional processing time, Alpha Medical & Dental Supplies Inc. may contact the customer with an update.
3. Delivery Time
Delivery time begins after the order has been processed, packed, and handed over to the shipping carrier.
Estimated delivery time varies depending on the destination, carrier, and shipping service selected.
Typical delivery estimates within Canada may range from 2–10 business days after shipment, depending on the shipping address and carrier service.
Remote areas, rural locations, severe weather, carrier delays, or peak shipping periods may require additional delivery time.
4. Shipping Carriers
Orders may be shipped using trusted Canadian or international carriers, depending on the destination and package requirements.
Carriers may include, but are not limited to:
Canada Post
UPS
FedEx
Purolator
Other approved shipping partners
The carrier used for an order may depend on package size, weight, shipping address, product type, and available service options.
5. Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
Shipping fees are 12$.
Any shipping cost shown at checkout should be reviewed before completing the order.
Shipping charges are non-refundable unless the return or issue is caused by an error by Alpha Medical & Dental Supplies Inc., such as an incorrect item shipped or a confirmed shipping-related mistake.
6. Free Shipping or Promotions
From time to time, Alpha Medical & Dental Supplies Inc. may offer free shipping or promotional shipping rates.
Free shipping offers, if available, may be subject to conditions such as:
Minimum order value
Specific products or categories
Canadian shipping addresses only
Exclusion of oversized, heavy, special-order, or remote-area shipments
Any active shipping promotion will be displayed on the website or at checkout where applicable.
7. Order Tracking
When tracking is available, customers will receive tracking information after the order has shipped.
Tracking updates are provided by the shipping carrier. It may take time for the tracking number to become active after shipment.
If you do not receive tracking information or need help with your shipment, please contact us at:
Customers are responsible for providing accurate and complete shipping information at checkout.
Please make sure the following details are correct:
Full name
Company or clinic name, if applicable
Street address
Unit, suite, or office number
City
Province
Postal code
Phone number
Email address
Alpha Medical & Dental Supplies Inc. is not responsible for delivery delays, failed deliveries, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, additional shipping fees may apply to resend the order.
9. Delivery Issues
If a shipment is delayed, lost, or marked as delivered but not received, please contact us as soon as possible.
We may assist by reviewing the tracking information and contacting the shipping carrier where appropriate.
However, once an order has been handed to the shipping carrier, delivery timing and final delivery scans are managed by the carrier.
10. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
Please provide:
Order number
Photos of the damaged package
Photos of the product
Photos of the shipping label
A description of the issue
Please do not discard the product or packaging until the claim has been reviewed.
If the damage is confirmed, Alpha Medical & Dental Supplies Inc. may provide a replacement, exchange, store credit, or refund depending on the situation and product availability.
11. Missing or Incorrect Items
If your order arrives with a missing or incorrect item, please contact us within 7 days of delivery.
Please include:
Order number
Product name or SKU
Photos of the received items
A clear description of the issue
If the issue is confirmed, we will work with you to correct the order.
12. Backorders and Special-Order Items
Some products may be temporarily unavailable, backordered, or supplied as special-order items.
If an ordered product is not immediately available, Alpha Medical & Dental Supplies Inc. may contact the customer with available options, which may include:
Waiting for the item to become available
Shipping available items first
Replacing the item with an alternative product
Cancelling the unavailable item
Issuing a refund for the unavailable item
Special-order items may require additional processing time and may be subject to different cancellation or return conditions.
13. Large, Heavy, or Oversized Orders
Large, heavy, or oversized orders may require additional handling, shipping fees, or delivery arrangements.
If additional shipping charges are required after checkout, Alpha Medical & Dental Supplies Inc. may contact the customer before processing the shipment.
14. Shipping Delays
Alpha Medical & Dental Supplies Inc. is not responsible for delays caused by circumstances outside our control, including but not limited to:
Carrier delays
Weather conditions
Natural disasters
Customs or border-related delays, if applicable
Labour disruptions
Incorrect shipping information
High seasonal shipping volume
Supplier or manufacturer delays
We will make reasonable efforts to keep customers informed when significant delays are known.
15. Order Changes After Purchase
If you need to change your shipping address or order details after placing an order, contact us as soon as possible.
We cannot guarantee that changes can be made once an order has been processed, packed, or shipped.
16. Contact Information
For shipping questions, order tracking help, or delivery concerns, please contact:
