1. Shipping Locations

Alpha Medical & Dental Supplies Inc. currently ships within Canada.

At this time, our online checkout is focused on Canadian customers. If you are located outside Canada and would like to inquire about product availability or shipping options, please contact us before placing an order.

2. Order Processing Time

Orders are processed during regular business days, Monday to Friday, excluding Canadian public holidays.

Most orders are processed within 2–15 business days after the order is placed and payment is confirmed.

Processing time may vary depending on:

Product availability

Order size

Supplier availability

Special-order items

Backordered products

Large or high-value orders

Address or payment verification

If an item requires additional processing time, Alpha Medical & Dental Supplies Inc. may contact the customer with an update.

3. Delivery Time

Delivery time begins after the order has been processed, packed, and handed over to the shipping carrier.

Estimated delivery time varies depending on the destination, carrier, and shipping service selected.

Typical delivery estimates within Canada may range from 2–10 business days after shipment, depending on the shipping address and carrier service.

Remote areas, rural locations, severe weather, carrier delays, or peak shipping periods may require additional delivery time.

4. Shipping Carriers

Orders may be shipped using trusted Canadian or international carriers, depending on the destination and package requirements.

Carriers may include, but are not limited to:

Canada Post

UPS

FedEx

Purolator

Other approved shipping partners

The carrier used for an order may depend on package size, weight, shipping address, product type, and available service options.

5. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Shipping fees are 12$.

Any shipping cost shown at checkout should be reviewed before completing the order.

Shipping charges are non-refundable unless the return or issue is caused by an error by Alpha Medical & Dental Supplies Inc., such as an incorrect item shipped or a confirmed shipping-related mistake.

6. Free Shipping or Promotions

From time to time, Alpha Medical & Dental Supplies Inc. may offer free shipping or promotional shipping rates.

Free shipping offers, if available, may be subject to conditions such as:

Minimum order value

Specific products or categories

Canadian shipping addresses only

Exclusion of oversized, heavy, special-order, or remote-area shipments

Any active shipping promotion will be displayed on the website or at checkout where applicable.

7. Order Tracking

When tracking is available, customers will receive tracking information after the order has shipped.

Tracking updates are provided by the shipping carrier. It may take time for the tracking number to become active after shipment.

If you do not receive tracking information or need help with your shipment, please contact us at:

alphamedicalcan.com">info@alphamedicalcan.com

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please make sure the following details are correct:

Full name

Company or clinic name, if applicable

Street address

Unit, suite, or office number

City

Province

Postal code

Phone number

Email address

Alpha Medical & Dental Supplies Inc. is not responsible for delivery delays, failed deliveries, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping fees may apply to resend the order.

9. Delivery Issues

If a shipment is delayed, lost, or marked as delivered but not received, please contact us as soon as possible.

We may assist by reviewing the tracking information and contacting the shipping carrier where appropriate.

However, once an order has been handed to the shipping carrier, delivery timing and final delivery scans are managed by the carrier.

10. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

Order number

Photos of the damaged package

Photos of the product

Photos of the shipping label

A description of the issue

Please do not discard the product or packaging until the claim has been reviewed.

If the damage is confirmed, Alpha Medical & Dental Supplies Inc. may provide a replacement, exchange, store credit, or refund depending on the situation and product availability.

11. Missing or Incorrect Items

If your order arrives with a missing or incorrect item, please contact us within 7 days of delivery.

Please include:

Order number

Product name or SKU

Photos of the received items

A clear description of the issue

If the issue is confirmed, we will work with you to correct the order.

12. Backorders and Special-Order Items

Some products may be temporarily unavailable, backordered, or supplied as special-order items.

If an ordered product is not immediately available, Alpha Medical & Dental Supplies Inc. may contact the customer with available options, which may include:

Waiting for the item to become available

Shipping available items first

Replacing the item with an alternative product

Cancelling the unavailable item

Issuing a refund for the unavailable item

Special-order items may require additional processing time and may be subject to different cancellation or return conditions.

13. Large, Heavy, or Oversized Orders

Large, heavy, or oversized orders may require additional handling, shipping fees, or delivery arrangements.

If additional shipping charges are required after checkout, Alpha Medical & Dental Supplies Inc. may contact the customer before processing the shipment.

14. Shipping Delays

Alpha Medical & Dental Supplies Inc. is not responsible for delays caused by circumstances outside our control, including but not limited to:

Carrier delays

Weather conditions

Natural disasters

Customs or border-related delays, if applicable

Labour disruptions

Incorrect shipping information

High seasonal shipping volume

Supplier or manufacturer delays

We will make reasonable efforts to keep customers informed when significant delays are known.

15. Order Changes After Purchase

If you need to change your shipping address or order details after placing an order, contact us as soon as possible.

We cannot guarantee that changes can be made once an order has been processed, packed, or shipped.

16. Contact Information

For shipping questions, order tracking help, or delivery concerns, please contact:

Alpha Medical & Dental Supplies Inc.

Mississauga, Ontario, Canada

Email:

alphamedicalcan.com">info@alphamedicalcan.com

alphamedicalcan.com">sales@alphamedicalcan.com

Phone:

+1 437-833-7833

Website:

alphamedicalcan.com

17. Policy Updates

Alpha Medical & Dental Supplies Inc. may update this Shipping Policy from time to time. The latest version will always be posted on this page.