Welcome to alphamedicalcan.com. This website is operated by Alpha Medical & Dental Supplies Inc. These Terms & Conditions explain the rules for using our website, browsing products, creating an account, placing orders, and interacting with our services.
By accessing our website, using our services, creating an account, or placing an order through alphamedicalcan.com, you agree to these Terms & Conditions.
1. Business Information
Alpha Medical & Dental Supplies Inc. is a Canadian supplier of professional dental and medical instruments and related products.
Business Name: Alpha Medical & Dental Supplies Inc.
You agree to use this website only for lawful purposes.
You may not misuse the website, interfere with website security, attempt unauthorized access, provide false information, copy website content without permission, or use the website in a way that may harm Alpha Medical & Dental Supplies Inc. or other users.
We reserve the right to restrict, suspend, or terminate access to the website if misuse is suspected.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, specifications, images, prices, and availability.
However, product information may occasionally contain errors, omissions, or outdated details. We reserve the right to correct errors, update information, change prices, update availability, or cancel orders affected by incorrect information.
Product images are for reference and may not always perfectly represent size, packaging, colour, or included accessories.
4. Professional Product Use
Many products sold by Alpha Medical & Dental Supplies Inc. are intended for professional dental, medical, clinical, laboratory, or business use.
Customers are responsible for ensuring that purchased products are appropriate for their intended use and are used safely and properly by qualified individuals where required.
Alpha Medical & Dental Supplies Inc. does not provide medical, dental, diagnostic, clinical, or treatment advice through this website.
5. Orders
When you place an order, you agree that the information provided is accurate, complete, and current.
Order confirmation emails confirm that we received your order, but they do not guarantee final acceptance, availability, or shipment.
We reserve the right to review, accept, refuse, or cancel any order.
6. Order Cancellation
We may cancel or refuse an order for reasons including product unavailability, pricing errors, incorrect product information, payment issues, suspected fraud, incorrect shipping information, unavailable delivery location, duplicate orders, or supplier-related issues.
If an order is cancelled after payment has been made, we will issue a refund to the original payment method where applicable.
7. Pricing
All prices are listed in Canadian dollars unless otherwise stated.
Prices may change without notice.
Taxes, shipping fees, handling fees, or other charges may apply and will be displayed at checkout where applicable.
If a pricing error affects an order, we may contact the customer before processing or cancel the order and issue a refund.
8. Payment
Payment must be completed using the payment methods available at checkout.
Payments may be processed by third-party payment providers. Alpha Medical & Dental Supplies Inc. does not store full credit card numbers on its own website systems.
Orders may not be processed until payment is confirmed.
9. Shipping
Shipping is handled according to our Shipping Policy.
Customers are responsible for providing accurate and complete shipping information.
Shipping times are estimates and may be affected by product availability, carrier delays, weather, remote delivery areas, supplier delays, or other factors outside our control.
Please review our Shipping Policy for full details.
10. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Because we supply professional medical and dental products, some items may be non-returnable for hygiene, infection-control, safety, regulatory, or product-integrity reasons.
Please review our Return & Refund Policy before placing an order.
11. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include your order number, product name or SKU, photos of the product, photos of the packaging, and a clear description of the issue.
Please do not discard the product or packaging until the claim has been reviewed.
If the issue is confirmed, Alpha Medical & Dental Supplies Inc. may provide a replacement, exchange, store credit, or refund depending on the situation and product availability.
12. Product Availability
Product availability is not guaranteed.
Some products may be temporarily unavailable, backordered, discontinued, special order, or subject to supplier delays.
If an item becomes unavailable after an order is placed, we may contact the customer with available options, including waiting for the product, replacing the item, cancelling the unavailable item, or issuing a refund.
13. Customer Accounts
Customers may create an account to manage order history, checkout information, and customer details.
You are responsible for maintaining the confidentiality of your account login information.
Please notify us if you believe your account has been accessed without authorization.
Alpha Medical & Dental Supplies Inc. is not responsible for losses caused by unauthorized account access resulting from customer negligence, weak passwords, or failure to protect login information.
14. Website Content
All website content, including text, images, graphics, logos, product descriptions, layout, design, and branding, belongs to Alpha Medical & Dental Supplies Inc. or its suppliers, partners, or licensors.
You may not copy, reproduce, modify, distribute, or use website content for commercial purposes without written permission.
15. Medesy and Third-Party Brands
Product names, brand names, trademarks, logos, and manufacturer names shown on the website belong to their respective owners.
Alpha Medical & Dental Supplies Inc. may display supplier or manufacturer information to identify genuine products and provide accurate product details.
16. Third-Party Links
Our website may contain links to third-party websites, including supplier websites, social media platforms, payment providers, or other external services.
We are not responsible for the content, policies, security, or practices of third-party websites.
Customers should review third-party terms and privacy policies before using those websites.
17. No Medical or Dental Advice
Information on this website is provided for general product and business information only.
Nothing on this website should be considered medical, dental, diagnostic, clinical, or treatment advice.
Customers and professional users are responsible for using products according to applicable professional standards, manufacturer instructions, safety requirements, and local laws or regulations.
18. Limitation of Liability
To the fullest extent permitted by law, Alpha Medical & Dental Supplies Inc. is not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, services, or third-party services.
Our total liability for any claim related to an order shall not exceed the amount paid by the customer for the product or order giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply where prohibited by law.
19. Warranty Disclaimer
Products may be covered by manufacturer warranties where applicable.
Alpha Medical & Dental Supplies Inc. does not provide additional warranties unless clearly stated in writing.
Except where required by law, products and website services are provided “as is” and “as available.”
20. Customer Responsibilities
Customers are responsible for reviewing product details before ordering, providing accurate billing and shipping information, using products safely and appropriately, following manufacturer instructions, complying with applicable laws and professional standards, inspecting orders upon delivery, and contacting us promptly about damaged, defective, or incorrect items.
21. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.
22. Force Majeure
Alpha Medical & Dental Supplies Inc. is not responsible for delays or failure to perform caused by events outside our reasonable control.
These may include carrier delays, supplier delays, weather events, natural disasters, labour disruptions, technical failures, government actions, public health emergencies, import or logistics disruptions, and payment processing issues.
23. Changes to These Terms
Alpha Medical & Dental Supplies Inc. may update these Terms & Conditions from time to time.
The latest version will always be posted on this page with the updated effective date.
Continued use of the website after updates means you accept the revised Terms & Conditions.
24. Governing Law
These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable laws of Canada.
Any disputes shall be handled in accordance with applicable Ontario and Canadian law.
25. Contact Information
For questions about these Terms & Conditions, orders, products, or website use, please contact:
